Return & Refund Policy

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To qualify for a return, the item must be in the same condition in which it was received: unworn, unused, unwashed, with all original tags attached, and in its original packaging. You must also provide a valid receipt or proof of purchase.

To request a return, contact us at libaasstudioofficial@gmail.com .

Once your return request has been reviewed and accepted, we will provide return instructions and, where applicable, a return shipping label.

Items returned without first receiving approval from Libaas Studio will not be accepted.

For any questions regarding a return, please contact us at libaasstudioofficial@gmail.com .

Damages and Issues

Please inspect your order as soon as it is delivered. If an item is defective, damaged, or different from what you ordered, contact us immediately and provide your order details along with clear photographs of the issue.

We will review the matter and work to provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom-made, personalized, or special-order products.
• Items that have been worn, washed, altered, damaged, or used.
• Items without their original tags or packaging.
• Items that cannot be returned for hygiene reasons.
• Gift cards.
• Items marked as final sale.

Sale items cannot be returned unless they are defective, damaged, or incorrect, subject to applicable consumer law.

Please contact us before returning an item if you are unsure whether it qualifies.

Exchanges

The quickest way to receive a different item, colour, or size is to return your original item in accordance with this policy.

Once the return has been accepted, you may place a separate order for the replacement item.

All replacement orders are subject to availability.

European Union 14-Day Cooling-Off Period

If an order is shipped to a country within the European Union, you may have the right to cancel or return it within 14 days of receiving it, without providing a reason.

The item must be returned unworn, unused, unwashed, with its original tags and packaging, together with a receipt or proof of purchase.

This right remains subject to any exceptions permitted under applicable European Union consumer law.

Refunds

We will notify you after receiving and inspecting your returned item and confirm whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund.

Original delivery charges and return shipping costs are non-refundable unless the item received was defective, damaged, or incorrect, or where otherwise required by applicable law.